Warranty Terms & conditions.

12 months warranty
The Personal Tracker & Pet tracker come with a standard 12 months warranty from date of purchase. If the unit or pendant has a manufacturing defect causing it to fail within the first 12 months of purchase, we will replace it with new one.

Troubleshooting procedure
If your alarm has stopped working please refer to the“Troubleshooting”section of your User Manual that was included with your alarm and check to see the cause of the failure is not due to incorrect operation or that it can be easily rectified.

How to claim against your warranty
If after consulting the“Troubleshooting”section the tracker is still not working then please contact us by emailing us at info@topadaptor.com along with your purchasing details to have the tracker returned for a warranty claim assessment.

Circumstances that can void your warranty
Please be aware your warranty can become void if any of the following have occurred:

• The Tracker has been opened or tampered with.
• The Tracker has been modified or not used in accordance with our instructions.
• The Tracker has suffered damage from physical impact.
• The Tracker has been damaged by fire or has been exposed to excessive heat.
• The Trackerhas been used with an incorrect power adaptor.
• The Tracker has been subject to an incorrect voltage due to lightning or a power surge.
• The Tracker has been submerged in water.